The owner of the online store peoapteek.ee (hereinafter referred to as the Online Store) is Stoikud OÜ (registration code 17177116), located in Laeva, Luua village, 49203 Jõgeva parish, Jõgeva county
Validity of the sales contract, product and price information
The terms of sale apply to purchases of goods from the Online Store.
The prices of products sold in the online store are indicated next to the products. A delivery fee is added to the price. All prices of products sold in the online store are in euros.
The delivery fee depends on the buyer’s location and the delivery method. The delivery fee is displayed to the buyer when placing the order.
Information about the product is provided in the Online Store directly next to the product.
Order processing
To order goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate delivery method for the products. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
- Estonian bank payments
- Finnish bank payments
- Latvian bank payments
- Lithuanian bank payments
- Visa/Mastercard card payments
- Apple Pay and Google Pay
- NB! When paying with a bank link, be sure to click the “Return to merchant” button on the bank page.
Payments are mediated by Montonio Finance OÜ. Payment takes place outside the Online Store in a secure environment – when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Montonio AS. The seller does not have access to the customer’s bank and credit card details. The contract enters into force upon receipt of the amount due to be paid to the Online Store’s current account.
The owner of the online store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Montonio Finance OÜ.
If the ordered goods cannot be delivered due to the goods being out of stock or for another reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but no later than within 14 days of sending the notification.
Delivery
Goods are shipped to the following countries: Estonia
The buyer has the following options to receive the goods: Parcel machines
The buyer bears the shipping costs of the goods and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally arrive at the destination specified by the buyer within 3 working days from the entry into force of the sales contract. There is no delivery outside Estonia.
In exceptional cases, the goods may be delivered within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to verify the nature, properties and functioning of the goods in the manner permitted for testing the goods in a physical store.
If the goods have been used for a purpose other than what is necessary to verify the nature, properties and functioning of the goods or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in value of the goods.
To return the goods, you must submit a withdrawal form, the form of which will soon be available here.
and send it to the e-mail address klienditugi@peoapteek.ee no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to the order (e.g. an incorrect or defective product).
The buyer must return the goods within 14 days of submitting the application or provide proof that he or she has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store will immediately refund to the buyer, but no later than 14 days after receipt of the withdrawal form, all fees received from the buyer under the contract.
The online store may refuse to issue refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that they have returned the item, whichever occurs first.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the consumer any costs that exceed the costs associated with the standard delivery method.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Right to file a claim
The Online Store is liable for any non-conformity or defect of the goods sold to the Buyer that already existed at the time of delivery of the goods and that becomes apparent within two years of the delivery of the goods to the Buyer. Within this 1 year from the delivery of the goods to the Buyer, it is assumed that the defect already existed at the time of delivery of the goods. It is the Online Store’s obligation to rebut this presumption.
The buyer has the right to contact the online store within two months of discovering a defect by sending an e-mail to klienditugi@peoapteek.ee or by calling the phone number that we will add soon.
The online store is not responsible for defects that have arisen after the goods have been delivered to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees incurred under the sales contract to the buyer.
The online store will respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transfers personal data to companies providing transportation services in order to deliver the goods.
The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a desire to do so by entering their e-mail address on the website and has indicated their desire to receive direct mail notifications.
The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Dispute resolution
If the buyer has any complaints regarding the Online Store, they should be sent by e-mail to klienditugi@peoapteek.ee or by calling the phone number that we will add soon.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Commission. You can view the procedural terms and submit an application here. The Consumer Disputes Commission is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint by the Commission is free of charge.
The buyer may contact the European Union’s consumer dispute resolution platform.
Privacy Policy
1. General provisions
1.1. This privacy policy regulates the principles regarding the collection, processing and storage of personal data. Personal data is collected, processed and stored by the controller of personal data, Stoikud OÜ (hereinafter referred to as the data processor).
1.2. A data subject for the purposes of the privacy policy is a customer or other natural person whose personal data is processed by the data processor.
1.3. A customer, for the purposes of the privacy policy, is anyone who purchases goods or services from the data processor’s website.
1.4. The data processor complies with the data processing principles set out in legislation, including processing personal data lawfully, fairly and securely. The data processor is able to confirm that personal data has been processed in accordance with the provisions of legislation.
2. Collection, processing and storage of personal data
2.1. The personal data that the data processor collects, processes and stores is collected electronically, mainly via the website and email.
2.2. By sharing their personal data, the data subject grants the data processor the right to collect, organize, use and manage the personal data that the data subject directly or indirectly shares with the data processor when purchasing goods or services on the website, for the purposes specified in the privacy policy.
2.3. The data subject is responsible for ensuring that the data provided by him/her is accurate, correct and complete. Knowingly providing false data is considered a violation of the privacy policy. The data subject is obliged to immediately notify the data processor of any changes to the data provided.
2.4. The data processor is not liable for any damage caused to the data subject or third parties due to the provision of false information by the data subject.
3. Processing of customers’ personal data
3.1. The data processor may process the following personal data of the data subject:
3.1.1. First and last name;
3.1.2. Date of birth;
3.1.3. Phone number;
3.1.4. Email address;
3.1.5. Delivery address;
3.1.6. Current account number;
3.1.7. Payment card details;
3.2. In addition to the above, the data processor has the right to collect data about the client that is available in public registers.
3.3. Isikuandmete töötlemise õiguslik alus on isikuandmete kaitse üldmääruse paragrahv 6 lg 1 p-d a), b), c) ja f):
(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
b) the processing of personal data is necessary for the performance of a contract concluded with the data subject or in order to take steps prior to entering into a contract at the request of the data subject;
(c) the processing of personal data is necessary for compliance with a legal obligation to which the controller is subject;
(f) the processing of personal data is necessary for the legitimate interests pursued by the controller or by a third party, unless such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular where the data subject is a child.
3.4. Processing of personal data according to the purpose of processing:
3.4.1. Purpose of processing – security and safety
Maximum period of retention of personal data – in accordance with the deadlines specified in the law
3.4.2. Purpose of processing – order processing
Maximum retention period of personal data – 1 year.
3.4.3. Purpose of processing – ensuring the functioning of the online store services
Maximum period of storage of personal data – 1 year.
3.4.4. Purpose of processing – customer management
Maximum retention period for personal data – 1 year.
3.4.5. Purpose of processing – financial activities, accounting
Maximum period of storage of personal data – in accordance with the deadlines specified in the law
3.4.6. Purpose of processing – marketing
Maximum retention period for personal data – 1 year.
3.5. The data processor has the right to share customers’ personal data with third parties, such as authorized data processors, accountants, transport and courier companies, companies providing transfer services. The data processor is the responsible processor of personal data. The data processor forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
3.6. When processing and storing the personal data of the data subject, the data processor implements organizational and technical measures that ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure and any other unlawful processing.
3.7. The data processor stores the data of data subjects depending on the purpose of the processing, but not longer than 1 year.
4. Data subject rights
4.1. The data subject has the right to access and review their personal data.
4.2. The data subject has the right to receive information about the processing of his or her personal data.
4.3. The data subject has the right to supplement or correct inaccurate data.
4.4. If the data processor processes the data subject’s personal data based on the data subject’s consent, the data subject has the right to withdraw consent at any time.
4.5. To exercise their rights, the data subject can contact the e-store’s customer support at klienditugi@peoapteek.ee.
4.6. The data subject has the possibility to file a complaint with the Data Protection Inspectorate to protect his or her rights.
5. Final provisions
5.1. These data protection conditions have been drawn up in accordance with Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia, and the legislation of the Republic of Estonia and the European Union.
5.2. The data processor has the right to partially or completely change the data protection conditions by informing data subjects of the changes via the website peoapteek.ee.